Last updated: October 31, 2025
We are Ultra.lu, also referred to as the "Company," "we," "us," or "our." Located in Luxembourg, we oversee the operation of the website https://www.ultra.lu (the "Site") as well as any other associated products and services that pertain to or are linked to these legal terms (hereafter referred to as the "Legal Terms").
Collectively, these services are referred to as the "Services." These Legal Terms comprise a legally binding agreement between you, whether individually or as a representative of an organization (hereafter referred to as "you"), and Ultra.lu.
The agreement pertains to your use of and access to the Services. By accessing the Services, you signify that you have read, comprehended, and concurred to comply with all of these Legal Terms.
If you do not assent to all of these Legal Terms, then you are expressly prohibited from utilizing the Services, and you must immediately cease usage. "Supplemental terms and conditions" or "documents" that may be placed on the Services from time to time are specifically integrated herein by reference.
We reserve the right, at our sole discretion, to make adjustments or alterations to these Legal Terms on an as-needed basis. We will notify you about any changes by updating the "Last updated date" of these Legal Terms, and you relinquish the right to receive specific notification of each modification.
The Services are designated for individuals who are at least 18 years of age. Persons under the age of 18 are not permitted to use or register for the Services.
Ultra.lu is an event discovery and ticketing platform that connects event-goers with exciting nightlife, concerts, parties, and cultural events. We sponsor existing events across the internet and provide a platform for event organizers to create, promote, and sell tickets for their events.
Our Services include but are not limited to: event discovery and search functionality, ticket purchasing and management, event creation tools for organizers, payment processing through Stripe, mapping services through Mapbox, user authentication through Auth0, and promotional services for events.
The data provided during utilization of the Services is not designated for dissemination to, or employment by, any individual or entity in any locale or nation where such dissemination or utilization would be contrary to law or regulation or would lead to our entanglement in any enrollment requirement within such jurisdiction or country.
Our Services integrate with several third-party providers to enhance your experience:
We are not responsible for the availability, functionality, or policies of these third-party services. Your use of these services through our platform constitutes your acceptance of their respective terms and privacy policies.
We are the rightful possessor or holder of the license to all intellectual property rights that exist within our Services. This includes all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics embodied in the Services, which are collectively referred to as the "Content."
Additionally, the trademarks, service marks, and logos that are present within the Services, including "Ultra.lu" and associated branding, are the exclusive property of Ultra.lu, and are collectively referred to as the "Marks."
Our Content and Marks are secured by copyright and trademark laws, as well as a range of other intellectual property rights and unfair competition laws and treaties, both within Luxembourg and worldwide.
If you use our Services as an event organizer, you agree to the following additional terms:
All payments for tickets and services through Ultra.lu are processed by Stripe, Inc., our third-party payment processor. By making a purchase, you agree to Stripe's Terms of Service and acknowledge that your payment information will be processed according to Stripe's Privacy Policy. We do not store your credit card details on our servers.
We accept the following payment methods through Stripe:
Ticket prices are set by event organizers. Additional fees may apply, including:
All fees and taxes will be clearly displayed at checkout before payment completion. Prices are subject to change until payment is confirmed and processed.
Refund policies are determined by individual event organizers and will be clearly stated on each event page. General refund terms include:
We implement industry-standard security measures through Stripe to protect your payment information:
We reserve the right to cancel orders that we suspect are fraudulent or violate these Terms. Suspicious activities may result in account suspension and reporting to relevant authorities.
To access certain features of our Services, you may be required to create an account through Auth0, our authentication provider. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
As a user, you agree not to:
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents. You have certain rights regarding your personal data, including the right to access, correct, or delete your information.
Our Services use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. By using our Services, you consent to the use of cookies in accordance with our Cookie Policy, which forms part of our Privacy Policy.
Essential cookies are necessary for the basic functionality of our Services, including authentication through Auth0, payment processing through Stripe, and mapping services through Mapbox. You may control non-essential cookies through your browser settings or our cookie preference center where available.
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We are not responsible for:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless Ultra.lu and its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
These Terms are governed by the laws of Luxembourg. Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in Luxembourg, except where prohibited by applicable law.
If you are an EU consumer, you retain the right to bring proceedings in your country of residence, and nothing in these Terms affects your statutory consumer rights.
We may terminate or suspend your access to our Services at any time, with or without notice, for violation of these Terms or for any other reason. Upon termination, your right to use the Services will cease immediately.
Sections relating to intellectual property, disclaimers, limitations of liability, indemnification, and governing law shall survive termination of these Terms.
We reserve the right to modify these Terms at any time. We will notify users of material changes by updating the "Last updated" date and, where required by law, providing additional notice. Your continued use of our Services after such changes constitutes acceptance of the modified Terms.
If you have any questions about these Terms or our Services, please contact us at:
Ultra.lu
Luxembourg
Email: support@ultra.lu
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM.